Royal Pragati Solar System, operated by Royal Tech Industries ("we", "us", "our"), respects your privacy. This policy explains what information we collect when you visit our website or contact us for solar services, how we use it, and the choices you have.
1. Information We Collect
- Details you give us: name, phone number, email address, location, product or service required and any message you send through our enquiry form, phone, email or WhatsApp.
- Service details: your address in Bangalore and details of your solar water heater needed to install or repair it.
- Basic technical data: browser type, device and pages visited, collected through standard web server logs.
2. How We Use Your Information
- To respond to your enquiry and provide quotes and site surveys.
- To install, service and support your solar water heater.
- To arrange visits, warranty and annual maintenance support you request.
- To send service updates and, where you agree, information about our offers.
- To improve our website and services, and to meet legal obligations.
3. Sharing Your Information
We do not sell your personal information. We may share it only when needed with installation and service partners, payment providers you choose, or when required by law.
4. Calls and WhatsApp
If you contact us using the Call or WhatsApp buttons, your conversation is handled through your phone or the WhatsApp service and is also subject to WhatsApp's own privacy policy. We use your number only to respond to you and provide our services.
5. Cookies and Third-Party Services
Our website may use basic cookies or similar technology to work properly. It also loads fonts from Google Fonts, which may receive your IP address when the page loads. You can control cookies through your browser settings.
6. Data Security
We take reasonable steps to protect your information from loss, misuse or unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
7. Data Retention
We keep your information only as long as needed for the purposes above, including warranty, service and legal record-keeping, and then delete or anonymise it.
8. Your Rights
You may ask us to access, correct or delete your personal information, or to stop contacting you for marketing. We handle such requests in line with applicable Indian laws, including the Digital Personal Data Protection Act, 2023. To make a request, contact us using the details below.
9. Children
Our services are meant for adults. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page with the updated date.
11. Contact Us
Royal Tech Industries (ROYAL PRAGATI)
1884, C Block, Sahakar Nagar,
Bangalore – 560092, Karnataka.
Call / WhatsApp: +91 99453 69599
Email: royaltechindustries5@gmail.com